Break/Fix Support
If something breaks in your solution, our team will look to resolve those problems quickly to get your team back to working efficiently.
Advisory Hours
We are product experts and want you to make the best use of your solution. If you have specific questions about certain features or want to know how you can improve your solution, we can help.
SLA’s
As part of our support contracts, we will state the SLA’s to set your expectations as to when issues will be resolved. Your issues will be prioritised by the impact they have and dealt with accordingly.
Documentation
Documentation explaining how a solution has been built and how it works can help suppliers and employees get to grips with the system. If these are not in place, we can create these for you.
Don’t wait for a problem, secure support today.
Governance issues, technical bugs, security concerns… there are several issues which can arise once the solution is live and users are utilising the system.
We understand there are a lot of demands on your IT team and managing a newly deployed software solution can be time consuming, increase the risk of downtime and overall lack of efficiency.
We are Microsoft Solution Partners and have many years of experience working with Microsoft. Therefore, we have a wealth of knowledge and have helped clients deal with a variety of issues and concerns. We are subject matter experts so we can give you solutions to your problems quickly.
As part of your support contract we will keep you updated on the latest developments from Microsoft and advise you on how to best utilise the updates.
Microsoft has an ever evolving product catalogue with updates to existing products and new solutions to improve how your business works. We will keep you updated on the latest updates, allowing you to continue to get the most out of the software and your investment.
ThinkShare Experience.
Secure Your Business Support With ThinkShare.
ThinkShare can provide ongoing support so that your business and employees are not left with unanswered questions or unsure of how to solve problems as they arise. We can provide that added level of support and expertise to your existing IT team and be at the end of the phone when you have an urgent issue which needs resolving.
Our Microsoft-certified consultants can support your team and recommend the best ways of working to ensure you maximise the ROI of your investment.
If you have support needs and want to know more, book a call with our team and get support secured for your business.
