AI managed service
Your AI agents looked after once they are live.
Our AI managed service keeps the agents in your tenant owned, costed and used. We keep an inventory of every agent, score the risk each one carries, watch consumption and adoption, and retire the ones nobody uses, with a monthly report you can take to your own board.
What is included
What the service covers.
An agent inherits whatever the person using it can already reach, so looking after agents means looking after the permissions and content underneath them as well as the agents themselves.
Agent inventory and ownership
Every agent in the tenant listed across Copilot Studio, SharePoint and Agent Builder, each one with a named owner.
Risk scoring
A risk score for each agent based on what it can reach and who can use it, so the ones that need attention come to the top.
Cost and consumption
Copilot Studio consumption and licence use tracked monthly, so spend follows the agents that are actually used.
Lifecycle and retirement
Agents reviewed, updated or retired on a schedule, with removed agents kept for audit.
Adoption reporting
Monthly figures on which agents are used, by whom and for what, written for the business as well as IT.
Permissions and content
The sharing, ownership and labelling of the content your agents answer from kept in order, so answers stay accurate and nothing is surfaced to the wrong people.
reporting on agents, risk, cost and adoption, per tenant
runs on the Microsoft 365 licensing you already have
to respond to your enquiry
How we work
How the service works.
Onboard
Assign
Monitor
Report
Improve
Related services
Services that sit alongside it.
The managed service usually follows an assessment and a build. These pages cover the other pieces.
AI readiness assessment
Where AI would pay back and whether your data is ready, before any agents are built.
Custom agents
Agents built and put into production against your own content.
AI governance
Acceptable use policies and controls for Copilot and other AI tools.
Orchestry
The governance platform we use to run the service on your existing licensing.
Microsoft 365 managed service
Monitoring and guidance for your wider Microsoft 365 environment.
Power Platform managed service
Your apps, flows and reports looked after alongside your agents.
FAQ
Frequently asked questions.
What does the AI managed service cover?
An inventory of every agent in your tenant with a named owner, risk scoring, cost and consumption tracking, lifecycle and retirement, adoption reporting, and the permissions and content your agents answer from.
Which agents does it include?
Agents built in Copilot Studio, SharePoint agents and agents made in Agent Builder, whether we built them or your own staff did.
Do we need Agent 365?
No. Agent 365 needs a qualifying licence such as Microsoft 365 E5 and cannot be added to E3. We run the service with Orchestry, which works on the E3 or E5 licensing you already have, and where you do have Agent 365 we use it alongside.
Can you take on agents we built ourselves?
Yes. The service starts with an inventory of everything already in the tenant, then brings each agent under an owner and into the monthly review.
How is it priced?
Monthly, per tenant. We quote once we know how many agents and users are in scope, and the figure is confirmed with you before the service starts.
Do we need an AI readiness assessment first?
It helps, because the assessment tells us what state your permissions and content are in and which agents already exist. Where you have not had one, the onboarding covers the parts the service depends on.
Talk to our managed service team.
Tell us what you are working on and we will come back to you within one working day to arrange a call.