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Custom agent development

AI agents trained on your data and processes.

We build bespoke AI agents that answer employee queries and automate routine tasks, trained on your own data and connected to your internal systems, knowledge bases and third party tools. Once live we monitor how they perform, gather feedback and keep refining them.

Related services

More ways to put agents to work.

Some agents are built in Copilot Studio in a few weeks, others need a bespoke build. These pages cover the options.

Copilot agents

Agents in Microsoft Copilot for common queries across your channels.

Copilot agents

Copilot Studio

The low code platform for building and governing agents in Microsoft 365.

Microsoft Copilot Studio

Intranet AI agents

Agents that answer staff questions about policies and processes on your intranet.

Intranet AI agents

SharePoint agents

Agents scoped to SharePoint sites and libraries, answering from that content.

SharePoint agents

Azure AI Foundry

For agents that need custom models, fine-tuning or several agents working together.

Azure AI Foundry

AI solution design

Architecture and a proof of concept before a larger agent build.

AI solution design

2 to 4 weeks

for a simple Power Automate flow behind an agent

8 to 16 weeks

for a complex application build

20+ years

of Microsoft experience behind the team

How we work

How a custom agent project runs.

01

Discovery

A needs analysis to find the high impact use cases and define what your agent should and should not do.
02

Design

The architecture, the data sources and integrations the agent will draw on, and the security and governance around it.
03

Build

We build and configure the agent, connect it to your systems and knowledge bases and test it with your team.
04

Train

Training and documentation for the people who will own the agent and the staff who will use it.
05

Go live

We deploy, monitor performance and feedback, and keep refining the agent so it stays accurate.

FAQ

Frequently asked questions.

What can a custom agent do?

Answer employee queries, automate routine tasks and give productivity insights, using your own data and processes.

Can it connect to our systems?

Yes. We connect agents to internal systems, knowledge bases and third party tools so the answers are richer and more accurate.

Why not use an off the shelf AI tool?

Standard tools do not always meet specific requirements. A custom agent is trained on your data, follows your processes and works with your systems.

What happens after launch?

We monitor performance, gather feedback and refine the agent to keep it relevant.

Talk to our agent development team.

Tell us what you are working on and we will come back to you within one working day to arrange a call.