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Case study · Technology

CitNOW

CitNOW have utilised SharePoint to help their staff collaborate. Empowering collaboration and strengthening governance for an international business.

Case Study (278)
Industry
Technology
Challenge
CitNOW have utilised SharePoint to help their staff collaborate. Empowering collaboration and strengthening governance for an international business.
Products and services
SharePoint

Background

CitNOW provides video and digital technology to automotive retailers and manufacturers, with a presence in 82 countries. With colleagues spread across the globe, they needed their information in one secure place that everyone could reach, and as we are based in the same building, they asked us to help with their SharePoint migration.

The Challenge

The first stage of the project was clear, we needed to collate information from different systems into one easily accessible document management system. Every migration is different, so we worked closely with the team at CitNOW to design a bespoke migration plan that would work for them and their people.

The Solution


Following a successful data cleanse and migration, one of our expert consultants hosted a workshop to understand CitNOW’s requirements in greater detail and how the data needed to be structured to allow for easy navigation, searching, and knowledge retention. From there, a SharePoint Intranet was designed and built with their unique requirements, and need of strong governance in mind. It was then deployed, without issue, across the enterprise.

The Outcome

Since project completion, CitNOW has experienced a wide range of benefits across the business. The vital data they collate and collaborate on throughout their daily operations is all stored in one easy-to-access, and more importantly, secure platform. On the topic of collaboration, the team at CitNOW have adapted and successfully adopted their new tools. Utilising co-authoring instead of sharing files over email or sending different links and different versions over chat platforms.

With the latest capabilities at their fingertips, users are able to work together on projects, regardless of physical location. Helping the company overcome physical distance and achieve a sense of a single team, working towards the same goal.

“As ThinkShare are located in the same building as CitNOW, they were the obvious choice to help with our SharePoint migration project.We felt supported from the sales stage to the completion of our project, and the ThinkShare team were great to work with. The migration went very smoothly, and our new intranet ensures our data is secure and easily accessible.We feel more like a single team, now having a “go to” place for all our news, information and documentation, despite having colleagues across the globe. We couldn’t be happier with our new capabilities.”

George IrvineHead of IT

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