An intranet that is easy to maintain
Cobalt Connect was built to be easy for Cobalt Housing to maintain, and 85% of colleagues visited it in its first week.
Intranet managed service
We keep your intranet current so your team does not have to.
Our managed service covers the ongoing running of your SharePoint intranet: content updates, technical maintenance, analytics, user support and governance reviews. Improvements are driven by what the usage data shows, so the intranet changes as your organisation does.
What we do
Managed services across your Microsoft platform.
The intranet managed service sits alongside our other managed and support services. If you want one partner looking after the intranet and the Microsoft 365 platform underneath it, these fit together.
Intranet review
A health check of an intranet we did not build, which is where we start before taking on its management.
Intranet support
Help for your content team, fixes and new features when you need them rather than a full managed service.
Intranet analytics
Usage analysis and continuous optimisation, finding the content nobody reads and the places people struggle.
Microsoft 365 managed service
Ongoing monitoring and guidance for your Microsoft 365 environment so the tools work well together.
Power Platform managed service
Continuous support, optimisation and governance for your Power Apps and Power Automate solutions.
Dynamics managed service
Proactive management of Dynamics 365, keeping your CRM and ERP aligned with how you work.
Monthly
content reviews to keep information accurate
Quarterly
design and navigation refreshes
Annually
a full intranet audit
How we work
How the managed service works.
01
Onboard
We get to know your intranet and, if another team built it, start with a health check to establish what state it is in.
02
Maintain
Regular updates to news, resources and pages, plus technical updates, fixes and performance tuning so it runs smoothly.
03
Review
Monthly content reviews and quarterly refreshes of design and navigation, with an annual audit of the whole intranet.
04
Improve
We monitor usage, gather feedback and add features that improve adoption, prioritised by what the data shows.
05
Report
Analytics reporting that shows which content is being read, what is being ignored and where people are struggling.
Client feedback
What it is like to work with us.
“ThinkShare were a delight to work with and supported us every step of the way with great client service and strong technical expertise.”
“Working with ThinkShare on the creation and implementation of Cobalt Connect can only be described as a dream.”
Case studies
Case studies we have delivered.
Read the Cobalt Housing case study
Governed content that stays current
Shelter's modern SharePoint intranet uses retention labels and policies to keep content governed over time.
FAQ
Frequently asked questions.
What does an intranet managed service include?
Content updates, design refreshes, analytics reporting, user support, governance reviews and proactive improvements driven by usage data, so your intranet stays current without your internal team carrying it.
How often should an intranet be updated?
We recommend reviewing content monthly, refreshing design and navigation quarterly and running a full audit annually. The managed service handles that cycle for you.
Can you manage an intranet built by another company?
Yes, and we do it regularly for intranets built by other consultancies or by internal teams. We start with a health check to establish what state it is in, then move to ongoing managed support.
Talk to us about intranet managed service.
Tell us what you are working on and we will come back to you within one working day to arrange a call.