Built to be easy to maintain
Cobalt Connect was designed so Cobalt Housing's team could look after it, and 85% of colleagues visited it in its first week.
Intranet support
Support from people who know how intranets are built.
We provide content management, technical support, strategic guidance and analytics for intranets on SharePoint, Involv and Omnia. We work as an extension of your internal team, with regular check-ins and access to us for ad hoc requests.
What we do
Support and the services that sit around it.
Some clients want a few days of help each month and others want the whole intranet looked after. These services cover the range, from a one-off review to a full managed service.
Intranet managed service
The whole intranet looked after for you, including content, maintenance, analytics and governance reviews.
Intranet analytics
Monthly insight reports and continuous improvements based on how people use the intranet.
Intranet review
A health check of your intranet before support starts, so we know what we are working with.
Omnia intranets
Design, build and support for intranets on Omnia.
Involv intranets
Configuration, branding and support for the Involv intranet on SharePoint.
Microsoft 365 managed service
Ongoing monitoring and guidance for the Microsoft 365 environment underneath your intranet.
3 platforms
supported: SharePoint, Involv and Omnia
1 working day
to respond to a new enquiry
20+ years
of SharePoint and intranet experience
How we work
How the support service works.
01
Review
We look at your current intranet, content workflows and support needs, and put together a support plan that fits your size and structure.
02
Refresh
Where it helps, we refresh key pages or templates and design new content types or campaign pages in your branding.
03
Enhance
We make the enhancements and integrations you need, set up workflows for content management and train your contributors.
04
Support
Regular check-ins, content planning sessions and access to our team for ad hoc requests, troubleshooting and platform updates.
05
Report
Usage and engagement analytics showing what is working, with recommendations and campaign support to improve adoption.
Client feedback
What it is like to work with us.
“ThinkShare were a delight to work with and supported us every step of the way with great client service and strong technical expertise.”
“Their approach to understanding our organisation, values, goals and challenges, helped them deliver on our brief with excellent communications and support throughout.”
Case studies
Case studies we have delivered.
Read the Cobalt Housing case study
An intranet for remote workers
A LiveTiles intranet with mobile access for remote workers, a Workday vacancies feed through Power Automate, and training at launch.
FAQ
Frequently asked questions.
What does intranet support include?
Content management, technical support, strategic guidance and analytics, from news articles and policy updates to troubleshooting, platform updates and feature enhancements.
Which intranet platforms do you support?
SharePoint, Involv and Omnia.
Can you help with content as well as technical issues?
Yes. We can create, update and manage content across departments, including news, policy updates and campaign pages, as well as handling technical issues with your IT team.
How is support different from the managed service?
Support gives you access to our team for help, fixes and enhancements as you need them. The managed service takes on the ongoing running of the intranet for you, including scheduled reviews and reporting.
Talk to our intranet support team.
Tell us what you are working on and we will come back to you within one working day to arrange a call.