Copilot agents
Copilot agents that take the routine queries.
We build Copilot agents that answer common questions and complete simple actions on your website, social channels, Microsoft Teams and your own Power Apps, connected to your systems and data for personalised answers. Your team keeps the queries that need judgement, with a clean handover as soon as a question goes beyond the agent.
Related services
Agents and the tools around them.
We support the whole cycle, from planning and design to deploying agents and teaching your people to build their own.
Copilot Studio
The low code designer we use to build agents, which your team can use too.
AI customer service
AI chatbots and avatars for customer queries, in your brand voice.
Custom agent development
Bespoke agents trained on your data for more complex processes.
Dynamics Customer Service
Connect agents to Dynamics 365 so answers draw on customer records.
Power Automate
Flows that let an agent take actions, not just answer questions.
Intranet AI agents
Agents on your intranet that answer staff questions about policies and processes.
starting point for a basic customer service agent with one data source
availability for the questions your agent can answer
to hear back from us after you get in touch
How we work
How a Copilot agent project runs.
Discovery
Design
Build
Train
Go live
FAQ
Frequently asked questions.
How much does a custom Copilot agent cost?
A basic customer service agent with a single data source starts from around £5,000. Agents that connect to several systems, handle branching logic and need extensive testing cost more, so we scope each project individually.
Do we need Copilot licences to use agents?
You need Copilot Studio licences, which are separate from Microsoft 365 Copilot licences. We confirm your licensing position during discovery.
Can an agent replace our customer service team?
No, and we would not recommend trying. Agents handle the repetitive, predictable queries and hand over to a person as soon as a query goes beyond them.
Where can the agent be used?
On your website, social media, Microsoft Teams and Power Apps you have built for your business.
Talk to our Copilot agent team.
Tell us what you are working on and we will come back to you within one working day to arrange a call.