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AI Enabled Customer Service
Enhance customer interactions, maintain consistency with your brand identity, and improve overall service efficiency.
Identify gaps, risks, and opportunities so you can roll our Copilot with confidence.
AI can transform productivity, but only if your data, governance, and processes are ready. With our readiness assessment we will look at your Microsoft 365 environment, data quality, security and user readiness to provide a detailed action plan and get you ready for AI.
Review your Microsoft 365 configuration, permissions, and integrations.
Identify and address issues with content structure, metadata, and accessibility.
Provide a roadmap for training, governance, and phased deployment.
At ThinkShare we have over 20 years of experience delivering Microsoft solutions for an array of businesses. Our structured approach ensures your project meets your business objectives and drives user adoption.
We start by understanding your businesses challenges, processes and desirable outcomes. We conduct workshops to identify pain points, requirements gathering and opportunity exploration to roadmap your AI solution.
Utilising the insights from the Discovery phase, we will design a solution architecture that aligns with your business's needs and the best practices, which includes integration plans, and security and governance frameworks.
Our experts will configure and develop your solution using the AI product chosen and Microsoft Dataverse as required.
Once we are ready to go live we will test the solution with your team. We will make necessary refinements to ensure the solution performs as expected. Once we deploy the solution into your environment we will support your users during the transition through training, documentation and support to ensure a smooth adoption.
Ensure your Copilot rollout is smooth, secure, and impactful. Book your readiness assessment today.
Enhance customer interactions, maintain consistency with your brand identity, and improve overall service efficiency.
Consolidate information from various systems, allowing you eliminate data silos and provide a single source of truth.
We will evaluate your current capabilities and identify opportunities for AI adoption within your organisation.
Create customised AI solutions and ensure models are aligned with your organisations needs.