Custom agent development
AI agents trained on your data and processes.
We build bespoke AI agents that answer employee queries and automate routine tasks, trained on your own data and connected to your internal systems, knowledge bases and third party tools. Once live we monitor how they perform, gather feedback and keep refining them.
After your AI readiness assessment
One agent into production, at a fixed scope.
A lot of our agent work starts from the shortlist an AI readiness assessment produces. We take one process from it and put a working agent into production against your own content, with the scope and the price agreed before we start.
One process, in production
A single process from the shortlist, built, tested with the people who will use it and put live in your tenant rather than left in a demo environment.
Governed from the first day
Every agent goes live with a named owner, cost controls and a place in your agent inventory, so you know what it can reach and what it costs to run.
Built where it fits
Copilot Studio and Power Platform for most processes, and Azure AI Foundry where the agent needs a custom model or several agents working together.
Related services
More ways to put agents to work.
Some agents are built in Copilot Studio in a few weeks, others need a bespoke build. These pages cover the options.
Copilot agents
Agents in Microsoft Copilot for common queries across your channels.
Copilot Studio
The low code platform for building and governing agents in Microsoft 365.
Azure AI Foundry
For agents that need custom models, fine-tuning or several agents working together.
Custom AI solutions
AI built around how your organisation works, from proof of concept to a supported service.
for a simple Power Automate flow behind an agent
for a complex application build
of Microsoft experience behind the team
How we work
How a custom agent project runs.
Discovery
Design
Build
Train
Go live
FAQ
Frequently asked questions.
What can a custom agent do?
Answer employee queries, automate routine tasks and give productivity insights, using your own data and processes.
Can it connect to our systems?
Yes. We connect agents to internal systems, knowledge bases and third party tools so the answers are richer and more accurate.
Why not use an off the shelf AI tool?
Standard tools do not always meet specific requirements. A custom agent is trained on your data, follows your processes and works with your systems.
What happens after launch?
We monitor performance, gather feedback and refine the agent to keep it relevant.
Do we need an AI readiness assessment first?
Not always, but most of our agent builds start from one. The assessment tells us whether the content the agent would answer from is in a fit state and which process is worth building for first, which is what lets us agree a fixed scope for the build.
Talk to our agent development team.
Tell us what you are working on and we will come back to you within one working day to arrange a call.