Dynamics 365 support
Dynamics 365 support from people who know the system.
We fix faults, change forms, workflows and reports as your processes change, and help the people who use Dynamics 365 every day across Sales, Customer Service and Business Central. We take over systems someone else implemented too, starting with a review of how yours has been configured.
What support covers
Technical, functional and strategic support.
Support is split into the things that go wrong, the things your people need help using and the changes you want to make next, all handled by one team that knows how your system is set up.
Technical support
Troubleshooting, updates and fixes, working with your IT team to keep the system secure and stable.
Functional support
Help for your teams using Dynamics 365 day to day, so they understand the features they already have.
Changes and development
New fields, forms, workflows and integrations when a process changes and support is not enough.
Managed service
Ongoing monitoring, patching and regular reviews if you want the whole environment looked after.
Copilot in Dynamics 365
Advice on where Copilot fits in Sales and Customer Service and what needs to be in place first.
Process automation
Power Automate flows that take repetitive tasks and approvals out of Dynamics users' hands.
that Microsoft ships each year, which we plan and test for you
to come back to you after you get in touch
of Microsoft experience in the team
How we work
How the support service works.
Onboard
Agree
Fix
Improve
Review
FAQ
Frequently asked questions.
What does Dynamics 365 support include?
Fixing faults across Sales, Customer Service and Business Central, changing forms, workflows and reports as your processes change, handling the two release waves Microsoft ships each year, and helping the people who use the system day to day.
Can you support a Dynamics 365 system somebody else implemented?
Yes. We take over existing implementations regularly, and we start with a review of how the system has been configured and what has been customised so there are no surprises later.
How quickly do you respond to a Dynamics 365 issue?
Response times are set in the support agreement and graded by severity, with the top band covering anything that stops people working.
How is support priced?
Pricing is based on the number of users and the level of support you need, so you pay for the cover that matters to you. We will give you a price once we understand your system.
Talk to us about Dynamics 365 support.
Tell us what you are working on and we will come back to you within one working day to arrange a call.