Intranet AI agents
Answers from your intranet, without the searching.
We add AI agents powered by Microsoft Copilot to your intranet, trained on your own content, policies and processes so staff get quick, accurate answers and find documents without digging. Agents can also handle routine requests such as leave, IT tickets and onboarding, for people on any shift or time zone.
of Cobalt Housing colleagues visited their new intranet in its first week
people using one intranet we built, across multiple countries
the quickest we have taken an intranet from kick off to launch
The problem
Why intranets do not answer questions.
- 1
Searching takes too long
Staff dig through pages to find a policy or process.
- 2
The same questions every day
HR, IT and comms answer routine questions again and again.
- 3
Out of hours gaps
People on shifts or in other time zones cannot get help when they need it.
What it does
Answers from your intranet, without the searching.
We add agents powered by Microsoft Copilot to your intranet, trained on your own content.
Answer
Quick answers from your own content.
Agents answer FAQs from your policies and processes and point people to the right documents.
- Answers from your intranet
- Documents and policies found
- Consistent answers
Automate
Routine requests handled.
Agents handle leave applications, IT tickets and onboarding requests.
- Leave requests
- IT tickets
- Onboarding
Always on
Help at any hour.
Consistent answers for people on unsocial hours and across time zones.
- Any shift
- Any time zone
- Hand off to a person
How we work
How an intranet agent project runs.
Discovery
Design
Build
Train
Go live
Built on Microsoft 365
Runs in the Microsoft 365 you already have.
The product sits inside your own tenant, so your data, permissions and security settings stay where they are.
Built on Microsoft Copilot
Agents are built in Copilot and connected to your intranet.
Your content is the source
Answers come from your own policies and processes.
Tested on real questions
We test agents with the questions staff actually ask.
Gaps closed after launch
We review questions and fill gaps in the content.
Client feedback
What it is like to work with us.
“ThinkShare were a delight to work with and supported us every step of the way with great client service and strong technical expertise.”
“Working with ThinkShare on the creation and implementation of Cobalt Connect can only be described as a dream.”
Related services
Intranets and the agents that sit on them.
An agent is only as good as the intranet content it reads. We build and look after both.
SharePoint intranets
Out of the box SharePoint, designed properly around how your organisation communicates.
Copilot agents
Agents built in Microsoft Copilot for queries across your channels.
Intranet design and build
Strategy, design, build and support for intranets in SharePoint and Omnia.
Intranet support
Help for your content team, fixes and new features once you are live.
Copilot Studio
The platform we use to build, govern and measure intranet agents.
FAQ
Frequently asked questions.
What can an intranet AI agent do?
Answer FAQs, locate documents and policies across your intranet and connected systems, and automate routine requests such as leave applications, IT tickets and onboarding.
Where does the agent get its answers?
From your own content, policies and processes, so the answers reflect how your organisation works.
Does it help staff outside office hours?
Yes. It gives consistent answers to people working unsocial hours and across time zones.
Will it reduce helpdesk requests?
It is designed to reduce reliance on helpdesks and manual searches by answering common questions directly.
Talk to our intranet team about AI agents.
Tell us what you are working on and we will come back to you within one working day to arrange a call.