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AI customer service

Customer service that answers at any hour.

We build AI chatbots and avatars on Azure OpenAI that handle routine questions such as FAQs and order queries, using natural language processing to understand what the customer is asking. Your agents get their time back for the queries that need a person, and every answer stays in your brand voice.

Talk to our AI team See our customer service options

What we do

AI for your customer service team.

We connect AI to the customer service platforms you already use, so customers get consistent answers wherever they contact you and agents see the full picture when a query reaches them.

Copilot agents

Agents built in Microsoft Copilot that resolve common queries on your website, social channels and Teams.

Copilot agents

Copilot Studio

Low code agent building, so your service team can create and adjust bots using their own knowledge of the job.

Microsoft Copilot Studio

Dynamics 365 Customer Service

Case management with AI assistance, so agents resolve issues faster with the customer history in front of them.

Dynamics Customer Service

Digital contact centre

One place to handle calls, chat and messages, with AI taking the first line.

Digital contact centre

Azure AI services

Azure OpenAI and language services behind chatbots that understand context rather than keywords.

Azure AI services

Custom AI solutions

AI built around your processes and brand voice where an off the shelf bot will not fit.

Custom AI solutions

24/7

support from AI systems that answer outside office hours

2 hours

for our readiness workshop before any AI rollout

1 working day

to hear back from us after you get in touch

How we work

How an AI customer service project runs.

01

Discovery

We look at the queries your team handles, which ones repeat, and the platforms and data an AI assistant would need to answer them.
02

Design

Conversation flows, the tone of voice, and the handover points where a query passes to a person, all agreed with your service leads.
03

Build

We build the chatbot or avatar on Azure OpenAI, connect it to your customer service platform and test it on real query types.
04

Train

Your agents and supervisors learn how to monitor conversations, update answers and pick up handovers smoothly.
05

Go live

We release to one channel first, review the conversations and widen it out once the answers are right.

FAQ

Frequently asked questions.

Will an AI chatbot replace our agents?

No. It takes routine tasks such as FAQs and order processing so your agents can spend their time on complex issues that need judgement.

Can it match our brand voice?

Yes. We tailor the solution so responses reflect your brand voice and values and stay consistent across channels.

Does it work with our existing customer service platform?

We integrate with your existing platforms so customers get a consistent experience and agents see the context when a conversation is handed over.

What technology do you use?

Azure OpenAI and natural language processing for understanding and answering queries, alongside Copilot Studio and Dynamics 365 where they fit.

Talk to our AI customer service team.

Tell us what you are working on and we will come back to you within one working day to arrange a call.