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Intranet Support  

Ongoing Support to Keep Your Intranet Fresh, Relevant, and Engaging 

Continuous content management, technical support, and strategic guidance to maximise intranet value.

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Intranet Support

Your intranet is never truly finished—it should evolve with your organisation. At ThinkShare, our Intranet Support service ensures your platform remains up-to-date, engaging, and aligned with your business goals. Whether built on SharePoint, Involv, or Omnia, we provide ongoing content creation, technical support, and strategic advice to help you get the most from your investment.

Content Management

We help you keep your intranet fresh by creating, updating, and managing content across departments. From news articles and policy updates to campaign pages and internal communications, we ensure your content is timely, relevant, and well-structured.

Technical Support

Our team provides hands-on support for troubleshooting, platform updates, and feature enhancements. We work closely with your IT team to resolve issues quickly and ensure your intranet remains secure, stable, and user-friendly.

Strategic Guidance

We offer regular reviews and planning sessions to help you align your intranet with evolving business needs. Whether it’s launching a new feature, improving user adoption, or planning a content campaign, we’re here to guide you every step of the way.

User Engagement & Analytics

We help you monitor usage and engagement through analytics, providing insights into what’s working and where improvements can be made. Our team can also support internal campaigns to boost adoption and drive meaningful interaction.

Our Process

At ThinkShare we have over 20 years of experience in designing, building and  intranets that surpass the needs and expectations of our clients across multiple sectors. During that time, we have created a tried and tested process that ensures success.

 

Review

We begin by understanding your current intranet setup, content workflows, and support needs. This helps us tailor a support plan that fits your organisation’s size, structure, and goals.

Design

If needed, we refresh key pages or templates to improve usability and align with your brand. We also help design new content types or campaign pages as part of ongoing support.

Technical Enhancements

We implement any required enhancements or integrations, and set up workflows to streamline content management. Our team also provides training to empower your internal contributors. 

 

Continuous Support

Support begins immediately, with regular check-ins, content planning sessions, and access to our team for ad hoc requests. We act as an extension of your internal team, ready to assist whenever needed.

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Nadara

The new intranet has been positively received by staff as it accessible by all employees both desktop and mobile users. Everyone can now view the latest news and updates, and feel more connected to the organisation.

Nadara
Ventient Energy Logo

The team were a joy to work with, they had clarity on both the project objective and worked in partnership with our team throughout the project to ensure it’s success.

Ventient Energy
Progect Lead
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Carta Logo

We’re still a small company but are keen to improve and streamline our internal communications with a platform that engages every team. We’re so pleased with what ThinkShare helped us to create.

Philippa Artus
Marketing Manager

Contact Us

Our Intranet Support Service provides expert guidance, troubleshooting, and proactive optimisation to keep your SharePoint environment running smoothly. Whether you need help resolving issues, making updates, or planning enhancements, our team is ready to support you every step of the way.

Contact us today to ensure your intranet continues to deliver value, performance, and peace of mind.

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SharePoint Intranet

Design, build and launch your SharePoint Intranet. Utilise integrated Collaboration, Content Management, Communication tools and more.

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Sovereign Intranet

Be secure and provide your employees with a regionalised intranet hosted within your area to be compliant with any data and regulatory requirements.

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Global Intranets

Centralise your intranet to connect employees across multiple countries within your organisation. Maintaining collaboration and communication.

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Intranet Migration

Let us take the stress out of migrating your intranet, we'll handle it all. From auditing and project planning, to designing and launching your new intranet.