AI Enabled Customer Service
Enhance customer interactions, maintain consistency with your brand identity, and improve overall service efficiency.
How ThinkShare migrated the entire Nessco SharePoint environment from a legacy RigNet tenant to a modern Microsoft 365 platform — plus rebuilt a Power Platform CAD document workflow for the engineering team.
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We offer expert guidance on how you can leverage AI capabilities within Microsoft Azure AI & Copilot.
Bespoke AI solutions to meet your specific organisational needs, such as predictive analytics and intelligent decision-making.
Tailored analytics that meet specific needs within your organisation, enabling insight on things that matter most.
Integrate with your existing customer service platforms, ensuring a cohesive and consistent support experience
The applications have been well received by the crew, which they have found easy to use and this allows them to provide up-to-date reports to the appropriate Technical Manager or Superintendent.
It's given us peace of mind that our Power Apps are running smoothly and we've been able to develop our solutions further with their expertise.
The applications have been well received by the crew, which they have found easy to use and this allows them to provide up-to-date reports to the appropriate Technical Manager or Superintendent.
It's given us peace of mind that our Power Apps are running smoothly and we've been able to develop our solutions further with their expertise.
ShareGate Migration Tool automatically scans uploaded documents (PDF, DOCX, TXT) and identifies PII categories — names, addresses, phone numbers, email addresses, and more. Documents are temporarily stored in encrypted SharePoint Online during processing, ensuring all data transfers meet GDPR and security requirements.
Staff review and approve AI-suggested redactions through a Power App, with the ability to resurface specific items before final approval. Power Automate orchestrates the workflow end-to-end, and a Microsoft 365 handles the precision replacement of redacted text within Word and PDF documents before the file is returned to SharePoint.
Tailor your customer service solutions to meet specific business needs, ensuring the AI systems implemented align with your brand voice and values.
Enhance customer interactions, maintain consistency with your brand identity, and improve overall service efficiency. Ensure the AI supports your operational goals and reflects the unique character of your business.
Enhance customer interactions, maintain consistency with your brand identity, and improve overall service efficiency.
Consolidate information from various systems, allowing you eliminate data silos and provide a single source of truth.
Create customised AI solutions and ensure models are aligned with your organisations needs.
We will evaluate your current capabilities and identify opportunities for AI adoption within your organisation.