Content kept governed
Shelter's modern SharePoint intranet uses retention labels and policies to keep content governed rather than letting it pile up.
SharePoint knowledge management
A knowledge base people can actually search.
We build SharePoint knowledge bases with the categories, metadata, navigation and permissions set up so people find the current version rather than the most recent upload. That cuts duplication, helps new starters get up to speed and gives Copilot something sensible to answer from.
Related services
Services that keep knowledge findable.
A knowledge base works when the structure, ownership and search all hold up. These services cover each part and what comes after.
SharePoint governance
Owners, review dates and content standards so the knowledge base stays current.
Contextual Metadata Manager
Metadata stamped automatically from folder location, so tagging stays consistent.
Document management
Libraries, version control and co-authoring for the documents behind your knowledge.
AI readiness
A check of your data, permissions and governance before you roll out Copilot or AI agents.
SharePoint intranets
A design-led intranet that puts your knowledge base in front of people.
3 rules
that keep it current: a named owner, a review date and authority to delete
2 hours
for our Copilot readiness workshop
20+ years
of SharePoint experience
How we work
How a knowledge management project runs.
01
Discovery
We talk to the teams who create and use the knowledge, find out what they search for and where duplication and out of date content come from.
02
Design
Categories, metadata, navigation and search refiners, plus owners and review dates for each area, agreed with you before build.
03
Build
We build the knowledge base in SharePoint, set up search refiners and tagging and automate content reviews, archiving and version control.
04
Train
Training for content owners so they know how to publish, tag and review, and train internal champions to support others.
05
Go live
Content moves into the new structure, we stay involved through launch and fix anything that gets in people's way.
Client feedback
What it is like to work with us.
“ThinkShare were a delight to work with and supported us every step of the way with great client service and strong technical expertise.”
“Working with ThinkShare on the creation and implementation of Cobalt Connect can only be described as a dream.”
Case studies
Case studies we have delivered.
Read the Shelter case study
Findable work for dispersed teams
CitNOW's SharePoint intranet and document management system lets dispersed teams find and co-author work, with data migrated from the old setup.
FAQ
Frequently asked questions.
What is SharePoint knowledge management?
Using SharePoint as the single place your organisation stores, structures and searches what it knows, with metadata, navigation and permissions set up so people find the current version rather than the most recent upload.
How do you stop a knowledge base going stale?
Give every area a named owner, put a review date on every document and give someone the authority to delete what is not being maintained. Without those three things search quality drops within a year.
Does it help with Microsoft 365 Copilot?
Yes, and it usually has to happen first. Copilot answers from whatever it can reach, so if permissions are loose and half the content has not been looked at in three years, the answers will reflect that.
Can you improve search in our existing SharePoint?
Yes. We add custom search refiners, tagging and AI-powered suggestions, and tidy up the structure so the right content comes back first.
Talk to our team about knowledge management.
Tell us what you are working on and we will come back to you within one working day to arrange a call.